Refund policy
Return and refund policy
Thank you for shopping with Roudram. We value our customers and strive to provide the best quality products and service. Please read our Return & Refund Policy carefully.
📦 Returns
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
✅ Eligibility for Return:
To be eligible for a return:
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The item must be unused and in its original condition
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The item must have original tags attached
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The item must be in its original packaging
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You must provide a receipt or proof of purchase
📧 How to Start a Return
To initiate a return, please contact us at:
roudarmcare@gmail.com
Return Address:
Tufanganj,Cooch Behar,
West Bengal, India – 736159
⚠️ Please note: Items sent back without prior return approval will not be accepted.
❗ Damages or Wrong Items
Please inspect your order upon delivery.
If the item is damaged, defective, or if you received the wrong item, contact us immediately so we can evaluate the issue and resolve it promptly.
🚫 Non-Returnable Items
The following items cannot be returned:
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Perishable goods (such as food, flowers, plants)
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Custom or personalized products
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Personal care or beauty products
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Sale items
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Gift cards
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Hazardous materials, flammable liquids, or gases
🔄 Exchanges
If you would like to exchange an item, please return the original item first.
Once your return is approved, you may place a new order for the desired product.
💰 Refunds
We will notify you once we receive and inspect your returned item.
If approved:
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Your refund will be issued to your original payment method
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Refunds will be processed within 10 business days
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Please note that banks or credit card companies may take additional time to process and post the refund
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: