Privacy policy

Roudram (“we,” “our,” “us”) operates this website and store (the “Services”). Our store is powered by Shopify, which enables us to provide products and services to you.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with our Services.

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

Contact Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

Payment Information

  • Credit/debit card details

  • Payment method

  • Transaction details
    (Note: Payment information is processed securely through Shopify and payment gateways. We do not store full card details.)

Account Information

  • Username

  • Password

  • Preferences and settings

Order & Transaction Information

  • Products viewed, added to cart, or purchased

  • Order history

  • Returns and exchanges

Device & Usage Information

  • IP address

  • Browser type

  • Device type

  • Pages visited and interaction data

Communication Information

  • Messages sent to customer support

  • Reviews or feedback submitted

2. How We Collect Information

We collect information:

  • Directly from you (when you create an account, place an order, or contact us)

  • Automatically through cookies and tracking technologies

  • From Shopify and service providers

  • From marketing or business partners

3. How We Use Your Information

We use your personal information to:

Provide and Improve Our Services

  • Process orders and payments

  • Arrange shipping and delivery

  • Manage returns and exchanges

  • Maintain your account

  • Personalize your shopping experience

Marketing & Promotions

  • Send promotional emails or offers

  • Show relevant advertisements

(You can unsubscribe from marketing emails at any time.)

Security & Fraud Prevention

  • Verify accounts

  • Prevent fraudulent transactions

  • Protect our website and customers

Legal Compliance

  • Comply with applicable laws

  • Respond to legal requests

4. Sharing of Personal Information

We may share your information with:

  • Shopify (our eCommerce platform provider)

  • Payment processors

  • Shipping and logistics partners

  • IT and cloud service providers

  • Marketing partners

  • Law enforcement or authorities if required by law

We do not sell your personal information.

5. Shopify Hosting

Our store is hosted by Shopify Inc. Your information may be stored and processed by Shopify on secure servers. For more details, you can review Shopify’s Privacy Policy at:

https://privacy.shopify.com

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze website traffic

  • Provide personalized advertisements

You can manage cookie preferences through your browser settings.

7. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your personal information only as long as necessary to:

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Object to marketing communications

  • Request data portability

To exercise your rights, please contact us at the email below.

10. Children's Privacy

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. International Data Transfers

Your information may be stored or processed outside your country of residence, including through Shopify’s infrastructure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

📧 Email: roudramcare@gmail.com
📍 Address:  Tufanganj ,Cooch Behar
West Bengal, India – 736159